Franchise Hotel - Front Office
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Franchise Hotel - Front Office Hotel Brand:
Holiday Inn Express Location:
United States, Wisconsin, Sheboygan Hotel:
Holiday Inn Express - Sheboygan-Kohler (I-43) - (SBMWI) Job number:
FRSBMWI896 Share:
This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates.
IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .
Pride Hospitality is a rapidly expanding hotel management company.
We are looking for team members who are all about providing outstanding guest servicethis is hospitality after all.
Were fun, a little quirky, and always striving to get better (thats where you come in).
Currently, we have seventeen hotels in six states, with plans to continue growing.
If you want to be part of a far-from-stuffy company with lots of opportunities, this may be the place for you.
Your day to day Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time.
Following our safety procedures, youll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the days schedule Jump into other ad-hoc duties when your colleagues need your help What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job Youll have a high school diploma or qualification.
A college or university degree would be a bonus, but not essential Experience - ideally youll have spent at least one year in a front desk or guest service position Strength - sometimes youll need to lift, push and pull big objects up to 50lbs (23 kg).
This can involve bending and kneeling What we offer We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.
Its what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude:
being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence :
having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening :
focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness :
is about providing guests with what they need, and doing so in a timely and caring mannerTheres so much more to the job than we can capture here.
Its simply about creating great experiences, doing the right thing and understanding people.
Recommended Skills Communication Literacy Mathematics Upselling Problem Solving Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Franchise Hotel - Front Office Hotel Brand:
Holiday Inn Express Location:
United States, Wisconsin, Sheboygan Hotel:
Holiday Inn Express - Sheboygan-Kohler (I-43) - (SBMWI) Job number:
FRSBMWI896 Share:
This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates.
IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .
Pride Hospitality is a rapidly expanding hotel management company.
We are looking for team members who are all about providing outstanding guest servicethis is hospitality after all.
Were fun, a little quirky, and always striving to get better (thats where you come in).
Currently, we have seventeen hotels in six states, with plans to continue growing.
If you want to be part of a far-from-stuffy company with lots of opportunities, this may be the place for you.
Your day to day Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time.
Following our safety procedures, youll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the days schedule Jump into other ad-hoc duties when your colleagues need your help What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job Youll have a high school diploma or qualification.
A college or university degree would be a bonus, but not essential Experience - ideally youll have spent at least one year in a front desk or guest service position Strength - sometimes youll need to lift, push and pull big objects up to 50lbs (23 kg).
This can involve bending and kneeling What we offer We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.
Its what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude:
being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence :
having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening :
focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness :
is about providing guests with what they need, and doing so in a timely and caring mannerTheres so much more to the job than we can capture here.
Its simply about creating great experiences, doing the right thing and understanding people.
Recommended Skills Communication Literacy Mathematics Upselling Problem Solving Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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